Shipping Policy

At Protocol⁴, many of our products are premium wellness systems that require specialized handling, inspection, and logistics coordination prior to delivery. Our goal is to ensure every product arrives safely and is delivered in the best possible condition.

Processing & Shipping Timeframes

Shipping time varies depending on the product ordered, inventory availability, destination, and delivery requirements.

• Standard Shipping: Most orders ship within 5–60 business days.
• Large Equipment & White Glove Deliveries: Certain oversized products requiring freight transportation, white glove service, installation coordination, or specialized delivery logistics may require up to 80 business days before delivery.

Estimated shipping timelines begin once payment has been received, all required order information has been confirmed, and any necessary site or delivery coordination has been completed.

White Glove Delivery

Many of our premium systems are delivered using professional white glove freight services. These deliveries may include:

• Scheduled delivery appointments
• Specialized freight handling
• Indoor placement
• Coordination with the customer regarding access, installation requirements, and delivery logistics

Delivery dates are scheduled directly with the customer once the shipment is ready.

Shipping Delays

While we make every effort to meet estimated shipping windows, delivery schedules may occasionally be affected by factors outside of our control, including but not limited to:

• Manufacturing schedules
• Supply chain disruptions
• Freight carrier availability
• Weather events
• Customs processing (for international shipments)
• Delivery site accessibility or scheduling requirements

Estimated shipping times are provided as good-faith estimates and are not guaranteed delivery dates.

Order Updates

Customers will receive shipping confirmation and tracking information, when available, once an order has been dispatched. For white glove deliveries, our logistics team or delivery partner will contact the customer directly to coordinate scheduling.

Shipping Address Changes

Requests to change a shipping address after an order has been placed should be submitted as soon as possible. While we will make every effort to accommodate address changes prior to shipment, we cannot guarantee modifications once an order has entered processing or has been released to a freight carrier.

Inspection Upon Delivery

Customers are encouraged to inspect all shipments upon delivery. If any visible damage is observed, please note it on the carrier’s delivery receipt and notify Protocol⁴ within 48 hours of delivery so that we can assist in resolving the issue promptly.

Questions

If you have any questions regarding your order or shipping timeline, please contact our team prior to placing your order or anytime during the fulfillment process. We are committed to keeping you informed throughout your order journey.